Call Center AI | Zobix Solutions

Call Center AIAI-Powered Call Evaluation Platform. Built by Zobix Solutions.Call Center AI ingests recorded calls, transcribes them, and uses OpenAI GPT to score agent performance across empathy, clarity, objection handling and sentiment — surfaced through KPI dashboards for team leads.Role: Backend developer — transcription pipeline, AI scoring and analytics APIs.ProblemManually reviewing call recordings for coaching is slow and inconsistent across reviewers.SolutionBuilt a pipeline that transcribes calls with Twilio recordings, sends transcripts to OpenAI GPT for structured scoring, and stores results in MySQL for dashboards and trend analysis.Key features

Call transcription

AI scoring

Empathy analysis

Clarity analysis

Objection handling

Sentiment analysis

Call control analysis

Agent performance

KPI dashboards

Analytics

Multi-language support

Technical highlights

Automated call transcription pipeline

GPT-based structured scoring across multiple dimensions

Sentiment and call-control analysis

KPI dashboards for agent performance

Multi-language transcript support

TechnologiesNode.js, Express.js, MySQL, Sequelize, OpenAI GPT, Stripe, SendGrid, TwilioRelated services

Business Automation & AI

Software Integration

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